We want this website to be usable by everyone, including people who browse with a screen reader, navigate by keyboard alone, need larger text, or rely on reduced motion. This page sets out the standard we work to, what is in place, where we know we fall short, and how to tell us when we have got it wrong.
The standard we work to
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. That is the level most commonly referenced in law across the markets we and our clients operate in. We hold client work to it, so it would be difficult to justify a lower bar for our own site.
What is in place
- Keyboard navigation. Interactive controls are reachable and operable by keyboard, and focus is visible rather than suppressed for the sake of appearance.
- Semantic structure. Pages use real headings in order, real lists and real landmarks, so a screen reader can present a coherent outline instead of an undifferentiated wall of text.
- Text alternatives. Images that carry meaning have descriptive alternative text. Images that are purely decorative are marked as such so assistive technology skips them instead of reading a filename aloud.
- Contrast and theming. The site is designed in both light and dark themes, and text is checked against its actual background rather than assumed to pass.
- Reduced motion. Animation respects the operating system's reduced-motion preference.
- Nine languages. Each page declares its language and text direction, including right-to-left for Arabic, so screen readers pronounce content correctly instead of reading it as accented English.
- Expandable content stays readable. Collapsible sections use native disclosure elements, so their content is present for assistive technology and for search engines even when visually closed.
Where we fall short
Saying this plainly is more useful than a blanket claim of compliance, and it tells you what to expect.
- Some content migrated from our previous website carries markup we did not author. We repair it at render time, but older pages may still have imperfect heading order or thin alternative text.
- Third-party embeds such as video players and advertising tools are outside our direct control and do not always meet the same standard.
- Documents published as PDF are not held to the same level as the site itself. If a PDF is a barrier for you, ask and we will provide the content in another format.
Tell us when something blocks you
If any part of this site prevents you from doing what you came to do, we want to hear about it, and a specific report is far more useful than a general one. Tell us the page, what you were trying to do, and which assistive technology and browser you were using. Write to us through the contact page.
We treat accessibility reports as defects rather than feature requests. We will acknowledge your message, tell you whether we can fix it, and say when.
Related
How we handle the information you send us in an accessibility report is covered by our Privacy Policy and our Security Policy and GDPR statement (PDF).