Working with IGNITECH
IGNITECH DSMMA is a digital and social media marketing agency working with companies worldwide. Our team builds and runs the strategy, the campaigns and the content, and reports against the numbers that matter to your business rather than vanity metrics.
Below are the questions companies ask us before they start. They are answered in full here so you can judge whether we are the right fit before you write to us, and so that the terms of working together are on the record rather than buried in an attachment.
What services does IGNITECH provide?
We provide comprehensive digital and social media marketing services for businesses that need to grow online. That covers strategy, campaign management, content and reporting, delivered by a team whose job is to reach the marketing goals you set rather than to fill a retainer. Every engagement is built around what your business actually sells and to whom.
How do you handle our data and our customers' data?
We treat data protection as an operating requirement, not a formality. Our team follows strict privacy protocols for any sensitive information shared with us, and we comply with the applicable data protection laws covering how personal data is collected, processed and stored. Everything you share is handled with confidentiality, and our full privacy policy sets out what we collect and why. Respecting privacy is both an ethical obligation and the reason clients trust us with their customer relationships.
Do you follow platform terms and advertising regulations?
Yes, and it is a core principle rather than a checkbox. Every strategy, piece of content and campaign we run adheres to the terms and conditions of the platforms it runs on, and we track the changing landscape of advertising law so campaigns stay compliant as the rules move. Staying inside those guidelines protects your brand's reputation, keeps accounts in good standing, and is what makes results sustainable instead of a short-lived spike that ends in a suspension.
What does a client contract cover?
Clear expectations on both sides. Each contract sets out the scope of services, the deliverables, the timelines and any specific terms that apply to your engagement, so there is no ambiguity about what is being done, by when, and for what. These contracts protect the interests of both parties and give the working relationship a foundation that does not depend on anyone's memory of a conversation.
How do we reach support once we are a client?
Through a dedicated Customer Support Center staffed by people who know your account. It exists to handle questions and concerns as they come up, rather than routing you back through a general enquiry form every time something needs attention.
What is the Clients and Managers Portal?
A secure Clients and Managers Portal that acts as the single place your engagement lives. From it you can reach your dedicated account manager, read project updates and progress reports, open project documents and leave feedback. Keeping all of that in one hub is what stops decisions being lost in email threads.
What happens if there is a disagreement?
We use a structured dispute resolution process designed to settle issues fairly and promptly rather than letting them harden. The aim is open communication, genuine listening and a solution both sides can live with, because preserving a working relationship is worth more than winning an argument inside it.
Do you work with companies outside Morocco?
Yes. We are based in Casablanca and work with companies worldwide, and this site runs in nine languages so a prospective client can read what we do in their own. Working across markets is also why platform compliance and advertising law get the attention they do above: the rules differ by country, and a campaign that is fine in one market can be refused in another.
How does an engagement start?
It starts with a conversation about what you are trying to achieve, not with a proposal template. Once the goal is clear we put the scope, the deliverables and the timelines in writing, agree them with you, and only then begin work. That written scope is what the monthly reporting is measured against, so there is a fixed reference for whether the engagement is doing what it was hired to do.
Is the information on this page legal advice?
No. Everything here is provided for information only and may not be current at the time you read it. For anything with legal or tax consequences, consult a qualified tax, commercial, business or international lawyer who can advise on your specific situation and confirm what applies today.
Ready to talk? Use the form above to tell us what you are trying to achieve, and we will show you the shortest route to it.