These terms govern your use of this website and, where you engage us, the services IGNITECH SARL AU provides. Please read them before using the site or commissioning work. If you are engaging us for a project, these terms sit underneath the written scope we agree with you; where the two differ, the signed scope wins.
Who we are
IGNITECH SARL AU, 13 Rue Ahmed El Majjati, Rés. Les Alpes, 1er étage N°8, Quartier Maarif, Casablanca/Anfa, Morocco, trading as IGNITECH. Throughout these terms "we", "us" and "our" mean IGNITECH, and "you" means the person or company using this site or engaging our services.
Using this website
You may read, print and share our content for your own purposes. You may not republish it as your own, sell it, or present it as originating from anyone other than us. Automated scraping at a rate that degrades the service for others is not permitted.
You may link to our pages without asking, provided the link does not imply an endorsement or partnership that does not exist, and does not appear in a context that is unlawful, deceptive or defamatory. We may ask you to remove a link that does, and we ask that you comply promptly.
Framing our pages inside your own site in a way that disguises their origin is not permitted. Ordinary embedding of content we have explicitly made embeddable is fine.
Comments and submissions
Where we allow comments or accept submissions, you keep ownership of what you write and grant us a licence to display it here. You are responsible for what you submit, and you confirm it is yours to submit and does not infringe anyone else's rights. We may remove anything unlawful, defamatory, misleading, abusive or off-topic, and we are not obliged to explain a removal at length.
Our services
Every engagement begins with a written scope setting out the services, deliverables, timelines and any conditions specific to your project. Nothing in these terms commits either side to work that is not in that scope. Where a project changes, the scope is amended in writing before the additional work begins, so neither side is guessing what has been agreed.
We provide our services with reasonable skill and care and in line with professional practice. Digital marketing outcomes depend on factors outside anyone's control, including search engine and platform algorithm changes, competitor behaviour, market conditions and the actions of your own team. We therefore commit to method and effort, and we report honestly on results. We do not guarantee a particular ranking, traffic level, conversion rate or revenue figure, and you should be sceptical of any agency that does.
Your responsibilities
Our work depends on your cooperation. You agree to provide the access, information, approvals and feedback the scope identifies, within the timeframes it sets. Where a delay in providing them shifts a deadline, the timeline moves accordingly. You are responsible for the accuracy and legality of the material you give us to publish, including product claims, pricing and any regulated statements in your sector.
Fees and payment
Fees, the billing cycle and payment terms are set out in your written scope. Invoices are payable by the date stated on them. Where an account remains unpaid past that date we may suspend work after telling you first, and we will resume promptly once the account is settled. Suspension does not end the engagement and does not waive the amount owed. Any taxes or duties applicable in your jurisdiction are your responsibility unless the scope says otherwise.
Intellectual property
You keep ownership of everything you already own: your brand, your trade marks, your existing content and any material you provide to us. On full payment for the relevant work, ownership of the deliverables we create specifically for you passes to you.
We keep ownership of the methods, tools, templates, frameworks and know-how we bring to the work, including anything we developed before the engagement or independently of it. Where a deliverable contains those components, you receive a perpetual, non-exclusive licence to use them as part of that deliverable. This lets us work efficiently for you without giving away the toolkit that makes it possible.
Unless you tell us otherwise in writing, we may refer to you as a client and show non-confidential work in our portfolio. If you would rather we did not, say so and we will not.
Confidentiality
Each side will keep the other's confidential information in confidence and use it only for the engagement. That covers commercial data, strategy, unpublished plans, credentials and anything reasonably understood to be sensitive. The obligation continues after the engagement ends. It does not apply to information that is already public through no fault of the receiving party, was already lawfully held, or must be disclosed by law, in which case we will tell you where we are permitted to.
Third-party platforms
Our work runs on platforms we do not control, including search engines, advertising networks, social networks, hosting and analytics providers. Their terms, pricing, availability and policies are theirs to set and change. We work within those terms and track their changes, but we are not responsible for a platform's own outages, policy shifts, account actions or pricing decisions. Where we engage subcontractors or specialist providers to deliver part of an engagement, we remain responsible to you for that work.
Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
Subject to that, we are not liable for indirect or consequential loss, nor for loss of profit, revenue, anticipated savings, data, goodwill or business opportunity, however arising. Our total liability in connection with an engagement is limited to the fees you have paid us for that engagement in the twelve months before the event giving rise to the claim.
The content on this website is provided for general information. It is not legal, tax, financial or professional advice, and it may not be current when you read it. Take specific advice before acting on anything you find here.
Term and termination
Either side may end an engagement by giving the notice period stated in the scope. Either side may end it immediately if the other commits a material breach and does not remedy it within thirty days of being asked to in writing, or becomes insolvent.
On termination you pay for work performed and costs properly committed up to that date, we hand over the deliverables you have paid for, and each side returns or deletes the other's confidential information on request. Termination does not affect rights or obligations that have already accrued.
Force majeure
Neither side is in breach for a delay or failure caused by events beyond its reasonable control, including natural events, war, civil unrest, epidemic, government action, strike, or failure of telecommunications or utility infrastructure. The affected side will tell the other promptly and both will act reasonably to limit the disruption.
Resolving disagreements
If something goes wrong we would rather fix it than argue about it. Raise it with your account contact first, or through our Customer Support Center. If that does not resolve matters, both sides agree to attempt a good-faith discussion at senior level before starting formal proceedings. Preserving a working relationship is usually worth more than winning an argument inside it.
Governing law
These terms are governed by the laws of the Kingdom of Morocco, and the courts of Casablanca have jurisdiction over any dispute, without prejudice to any mandatory consumer protection in your country of residence.
Language of these terms
These terms are published in several languages so that you can read them in your own. The translations are provided for your convenience and we intend them to say the same thing. If a difference in meaning ever arises between a translated version and the English one, the English version is the version that governs.
Changes to these terms
We may update these terms as our services or the law change. The version published here is the one that applies to your use of the site. For an active engagement, changes do not alter your agreed scope without your consent. Material changes are announced rather than applied quietly.
Contact
Questions about these terms go through the contact page. See also our Privacy Policy and Cookie Policy.